(5.0 / 5)1964+ Ratings

Free People Reviews

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Overall Rating

5.0
7 Reviews
  • 567%
  • 433%
  • 30%
  • 20%
  • 10%

About Free People

"Freepeople.com" is a platform that offers a variety of products and services. The website provides natural and organic haircare products, as well as new beauty products for all natural make up and skincare, vegan make up and skin care, bath and body products, supplements, and activewear essentials. In terms of services, they offer customer service that is available 8am-11pm, 7 days a week. They also provide shipping information, details about ordering & payment, returns & exchanges, current promotions, and international orders. They also have a live chat feature for immediate assistance.

Free People Pros & Cons

Pros of freepeople.com:

  • Unique and Trendy Clothing: Offers a wide selection of unique and trendy clothing items, including bohemian, vintage, and contemporary apparel.
  • User-Generated Content: Features FP Me, a platform for customers to upload their own style photos and interact with each other.
  • Strong Social Media Presence: Collaborates with influencers and has a strong digital marketing strategy.
  • Community Involvement: Involved in volunteer programs, clothing donations, and manufacturing recyclable garments.
  • Alternative Payment Option: Provides Afterpay as an alternative payment option.
  • Free Shipping: Offers free shipping on orders $100 or more.

Cons of freepeople.com:

  • Poor Customer Service: Many customers have reported difficulties with refunds, exchanges, and resolving issues with orders.
  • Shipping Issues: Some customers have experienced delays or issues with tracking their orders, with packages sometimes marked as delivered but not received.
  • Return Policy Issues: Some customers have reported difficulties with returning items, including delays in receiving refunds or being issued an e-gift card instead.
  • Inconsistent Sizing: There have been complaints about inconsistent sizing, making it difficult for customers to get the correct fit.
  • Automated Responses: Some customers have reported receiving automated responses from customer service instead of real people, which can be frustrating.

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Free People Customer Reviews (7)

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Linda Elliott
Linda Elliott
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Feb 14, 2023
Oscar Carlsen
Oscar Carlsen
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Feb 14, 2023
Geraldine Seaver
Geraldine Seaver
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Feb 13, 2023
Ethan Young
Ethan Young
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Feb 12, 2023
Jürgen Ackerman
Jürgen Ackerman
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Feb 11, 2023
William Cunningham
William Cunningham
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Feb 10, 2023
Leala Lafrenière
Leala Lafrenière
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Feb 9, 2023

Free People Customer’s Q&A

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Free People Features and Benefits

Key features and benefits of Freepeople.com include:

  • Wide selection of clothing: Free People offers a variety of unique and trendy clothing items.
  • User-generated content: The site features FP Me, a platform for customers to upload their own style photos and interact with each other.
  • Digital marketing strategy: Free People has a strong presence on social media and collaborates with influencers.
  • Mobile app: Free People offers a mobile app for an enhanced shopping experience.
  • Community involvement: The company is involved in volunteer programs, clothing donations, and manufacturing recyclable garments.
  • Alternative payment option: Free People provides Afterpay as an alternative payment option.
  • Free shipping: Free shipping is available on orders $100 or more.

These features and benefits make shopping at Free People a unique and enjoyable experience. Happy shopping!

Free People Pricing

The pricing information for Free People is not directly available on the unsupported pages. However, it is mentioned that the site does not support the current browser, and users are advised to update their browser to view the site correctly. For accurate pricing, you should visit the site using a supported browser.

About freepeople.com Payment Method?

"Freepeople.com" offers multiple payment methods. Afterpay is one of them. Customers can shop on "Freepeople.com" or using the Free People App and choose Afterpay as the payment method at checkout. They will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If they've used Afterpay before, they just need to log in to their Afterpay account.

Another payment method is Klarna. Customers can add products to their cart and select “Klarna” when they check out. They need to enter a few personal details and they’ll know instantly if they’re approved. Klarna will send them an email confirmation and reminders when it’s time to pay and they can manage their orders and payments in the Klarna app.

Please note that ApplePay and PayPal Express are not available for Collection Point orders. Customers will be charged for their Collection Point item(s) once they ship to the pickup location. Their order will be held for 7 days from the receipt of the Ready for Pickup email.

If customers return an item after 30 days, a Free People e-gift card will be issued. If they paid with a gift card or e-gift card, a new e-gift card in the amount of the credit will be issued and emailed to them accordingly.

Free People FAQs

FAQ

Free People Alternatives

Here are the top 10 alternatives to Freepeople.com:

  1. Anthropologie
  2. Zara
  3. Brandy Melville
  4. American Eagle
  5. Show Me Your Mumu
  6. Ruche
  7. For Love & Lemons
  8. Cleobella
  9. Stone Cold Fox
  10. Lucky Brand

These stores offer a variety of styles and price points, making them great alternatives for shopping. They all provide a unique shopping experience and a wide selection of trendy and stylish clothing. Happy shopping!

FAQ

How To Open A Free People Account?

To open an account on Freepeople.com, follow these steps:

  1. Visit the Free People website.
  2. Click on the "Sign In" button located at the top right corner of the homepage.
  3. Click on "Sign Up".
  4. Enter your email address.
  5. Click on "Next".
  6. Follow the prompts to complete the account creation process.

Remember to keep your login details secure for future use. Happy shopping!

FAQ

What is Free People's return policy?

If the return is received at their warehouse within 30 days of delivery, the original form of payment will be credited. If received after 30 days, a Free People e-gift card will be issued.
FAQ

When will I be refunded for my return?

Allow approximately 14 business days for return processing. Once completed, a Return Notification email will be sent, and refunds may take 1-3 business days to be received to the original form of payment.
FAQ

What is Free People's exchange policy?

The item(s) being exchanged must be mailed back within 7 days, or the exchange order will be cancelled. Once the carrier has the return, the exchange order will begin processing. If any items are no longer in stock, the original form of payment will be refunded. Exchanges submitted after 30 days from delivery of the original item will result in an e-gift card being issued. Unfortunately, international orders are not eligible for exchanges at this time.
FAQ

What are Free People's free shipping offers?

Free Standard Shipping is valid on orders over $100+ US Dollars for the USA, Australia, and Canada. For all other international countries/regions, Free USPS Express International Shipping is valid on orders over $150+ US Dollars. Any duties and taxes assessed by customs are the responsibility of the customer.
FAQ

How long does it take for oversized home items to be delivered?

Oversized home items will ship with a freight delivery service and take 4-6 weeks for delivery. The freight service will contact the customer directly to arrange a delivery time.
FAQ

What are some popular products on Freepeople.com?

Here are some popular products on Freepeople.com: FP Movement Quilted Carryall, We The Free Jona Belt, We The Free Opal Swing Denim Jacket, We The Free Risk Taker High-Rise Jeans, We The Free Level Up Slit Slim Flare Jeans, free-est Heidi Surf One-Piece, Salt Gypsy Jade One-Piece Surf Suit, We The Free Low Maintenance Mid-Rise Flare Jeans, CRVY Infinite Stretch Pull-On Flare Jeans, Levi's Vintage Overalls, ONEONE Brenda Crop Surf Top, Love Letter Cami, We The Free Osaka Relaxed Shorts, Easy Street Crop Pullover, Rose Garden Micro Shorts, Olympic Cat Eye Sunglasses, We The Free Sola Stud Belt, We The Free The Perfect Tee, Last Dance Lace Triangle Bralette, Citizens of Humanity Horseshoe Jeans, Chiffon Jumbo Scrunchie, Yosemite Layered Necklace, At Leisure Midi Dress, Seea Bolinas Surf One-Piece, Simply Triangle Poncho, Decker Cat Eye Polarized Sunglasses, Retro Stripe Tube Socks, Shady Character Packable Wide Brim Hat, Jackson Cozy Stripe Socks, Driftwood Farrah Embroidered Flare Jeans, Brato Belt Bag, Look Into the Sun Maxi Dress, We The Free Only 1 Ringer Tank, Shadow Side Square Sunglasses, Levi's Dad Jean, OneTeaspoon Super Relaxed Shaker Shorts, Rubies Crochet Socks, No Sweat Hoodie Balaclava, Promenade Midi Parker Long Shorts, Melody Choker, We The Free Low Rider Suede Vest, Hayley Crochet Bolero, Young Love Jacket, Sugar Oversized Square Sunglasses, Grams Attic Sweatshirt, Santa Monica Vest, We The Free Graphic Camden Pullover, Moonbeam Leather Belt, Now You See Me Shield Sunglasses, Midweek Bralette, Big City Ball Cap, Gia Crochet Shrug, Arizona Big Buckle Birkenstock Sandals, Retro Shortie Crew Socks, Jen's Pirate Booty Odyssey Mini Dress, Lacey Essential Cami, Baby Cobra Harness, Ivy Pendant Choker, We The Free Madeline Pull-On Skort, Taylor Tube Top, Mayze Leather Sneakers, Suddenly Fine Maxi Slip, CRVY Lennox Shortsuit, We The Free Ripple Wide-Leg Pieced Cropped Jeans, Dr. Martens Nartilla Flatform Sandals, and We The Free Great Escape Wide-Leg Jeans. These are some of the top-rated and most-loved products on the site.

FAQ

About freepeople.com Prices and Cost?

Free People offers free standard shipping on US orders. For express shipping, the cost is $10 USD for 2-3 business days, and for overnight shipping, the cost is $20 USD. However, express shipping is free on app orders over $150 USD. It's important to note that orders shipped to PO boxes, APO/FPO, Alaska, Hawaii, and US territories cannot be expedited. As for the cost of items, Free People offers a wide selection of clothing catering to different forms of femininity. The brand also provides free shipping on orders $100 or more. Please note that prices for individual items are not specified in the available information..

FAQ

What types of clothing does Free People offer?

Free People is known for its bohemian-inspired aesthetic and unique designs. The brand offers a wide range of clothing and accessories. This includes dresses, tops, bottoms, outerwear, intimates, swimwear, and shoes. They also offer activewear, cozy pajamas, and lounge pieces. In addition to these, they have a selection of oversized scrunchies available in a rainbow of different colors. Their collection also includes midi skirts, light knits, and longer length dresses that are suitable for all seasons. They also have a line of knitwear, chunky hiker boots, and hair accessories. Free People's clothing items are celebrated for their retro, relaxed silhouettes.

FAQ

freepeople.com Return Policy?

Freepeople.com has a return policy that accepts unworn, unwashed, or defective merchandise purchased on their website for return or exchange. Merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. If the return is received at their warehouse within 30 days of delivery, the original form of payment will be credited. If it's received after 30 days, a Free People e-gift card will be issued.

Regarding the shipping policy, Freepeople.com offers Free Standard Shipping on US orders. The estimated delivery time for standard shipping is 5-8 business days. Express Shipping is available for $10 USD with an estimated delivery time of 2-3 business days. Overnight Shipping is also available for $20 USD with an estimated delivery time of 1-2 business days. Orders may ship on Saturdays, Sundays, or holidays. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii, and US territories cannot be expedited.

FAQ

About freepeople.com Popular Products and Services?

"Freepeople.com" is a popular boutique known for its collection of women's wear. The clothing offered is a mix of bohemian, vintage, and contemporary apparel catering to the millennial and Gen Z demographic. The brand has an impressive following of over 3.9 million on Instagram and is favored by celebrities like Taylor Swift, Selena Gomez, and Bella Hadid. The brand was established in the 1970s in Philadelphia, Pennsylvania, and has since grown into a lifestyle brand for stylish young people who look for freedom in the clothes they wear without sacrificing great quality and affordability. Today, "Freepeople.com" has showrooms in London, Chicago, New York, and Los Angeles. The brand offers a wide selection of clothing and is involved in good efforts, including volunteer programs, clothing donations, and manufacturing recyclable garments. They provide Afterpay as an alternative payment option and offer free shipping on orders $100 or more. The brand's mission is to embody the "26-year-old girl, smart, creative, confident and comfortable in all aspects of her being, free and adventurous, sweet to tough to tomboy to romantic." In short, its clothing collection speaks volumes when it comes to personality. You won't find any subtle prints or patterns here. The brand has an average rating of 3.3 from 1233 reviews, indicating that most customers are generally satisfied. The official website is freepeople.com. "Freepeople.com" is popular for Shopping, Women's Clothing, Fashion. "Freepeople.com" has 109 locations on Yelp across the US. A key feature at "Freepeople.com" is the Top Rated page, where the most-desired clothing and accessories reside in plenty of colorways. Most of these options are offered in upward of 15 different shades, ranging from vibrant tones to neutrals. Another "Freepeople.com" perk is the abundance of reviews.

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